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Connect people, processes, and systems with AI-powered products for every workflow.
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Deploy autonomous AI agents that work for you 24/7.
Power self-service, boost productivity, and resolve issues faster.
Governance, management, and performance for AI across your entire company.
Train your agents on documents, FAQs, and websites.
Seamless handover to human agents when it matters.
Get insight into conversations, conversions, and satisfaction.
Connect WhatsApp, web widget, CRM, and your existing tools.
One agent, every channel: web, WhatsApp, email, and API.
GDPR-compliant, EU-hosted, with row-level security for your data.
Skills define what your agent can do — from booking to lead capture.
Industries
Discover solutions built to tackle the complex business challenges specific to your industry.
Learn moreBoost conversions with AI agents that advise and sell around the clock.
Automate customer requests securely and GDPR-compliant.
Speed up claims and advisory with intelligent agents.
Free up your team with automated scheduling and patient inquiries.
Bookings, travel info, and support in any language — without wait times.
Handle technical support and B2B requests reliably with AI agents.
Real-time shipment tracking and customer requests, automated.
Answer pricing and contract questions efficiently across all channels.
Qualify leads and answer property inquiries any time.
Take pressure off support with AI agents for plans and contracts.
Answer student and applicant inquiries with intelligent agents.
Handle citizen inquiries efficiently and securely with GDPR-compliant AI agents.
Partner
Finden Sie die Partner, die Sie brauchen, und entdecken Sie die Vorteile einer Partnerschaft mit Agenivo.
Mehr erfahrenWenden Sie sich an einen Agenivo-Partner, um Ihre Geschäftsziele zu erreichen.
Werden Sie Teil unseres Partner-Ökosystems. Wählen Sie das Partnerprogramm, das am besten zu Ihrer Expertise passt.
Lernen Sie die Agenivo-Partner kennen, die unsere Kunden mit führender Innovation und Wertschöpfung unterstützen.
Finden Sie alle Aufgaben, Warnungen und Informationen, die Sie benötigen, an einem zentralen Ort.
Entdecken Sie innovative Apps, die die Agenivo-Plattform erweitern und ergänzen.
Kundensupport
Greifen Sie auf Ihre Instanzen zu, verwalten Sie Aufgaben und erkunden Sie Selfservice-Hilfeoptionen – alles an einem Ort.
Agenivo Academy 2026
Registrieren Sie sich für die Academy vom 5. bis 7. Mai und erleben Sie, wie KI für Sie arbeiten kann.
Jetzt registrierenEntdecken Sie die Highlights des Programms und tauchen Sie drei Tage lang in das Thema KI ein.
Wählen Sie aus mehr als 200 Vorträgen, praktischen Übungen und KI-Demos aus.
Lernen Sie die Agenivo-Partner kennen, die Herausforderungen in echte Ergebnisse verwandeln.
Machen Sie am Partnertag den nächsten Schritt und holen Sie das Maximum aus dem Event heraus.
Finden Sie den Konferenzpass, der zu Ihnen passt.
Finden Sie Antworten auf alle Ihre Fragen zur Academy.
Empfohlen
Lösungen, die heute Wirkung zeigen
Kundensupport in 12 Wochen automatisieren
Von der Wissensbasis bis zum Live-Betrieb — der Fahrplan für nachhaltige Service-Automatisierung.
Mehr erfahrenSales & Marketing mit KI-Agenten beschleunigen
Mehr qualifizierte Leads, kürzere Reaktionszeiten und konsistente Kommunikation über alle Kanäle.
Mehr erfahrenEmpfohlen
Frisch aus dem Maschinenraum
Wie ein Mittelständler 67 % seiner Service-Tickets automatisierte
12 Wochen Implementierung, ROI nach 4 Monaten – die komplette Geschichte als Case Study.
Jetzt lesenKI-Agenten im DACH-Mittelstand: Der Praxisleitfaden 2026
Benchmarks, Auswahlkriterien und Best Practices auf 28 Seiten – kostenlos zum Download.
Jetzt lesenWorkflows that
never stand still
Kinetic is the workflow layer of Agenivo. Instead of reading monthly reports on inefficiencies you let AI detect triggers, decide, act and learn from every cycle – around the clock. Service, sales, operations and marketing – one command centre.
- 1,247
- Requests
- 1,193
- Decisions
- 1,188
- Actions
- 4 / h
- Learn cycles
Where your time disappears today
Four friction points that appear in almost every mid-market service or sales flow. With Kinetic they become measurable – instead of merely accepted.
- 83%
Manual handling time per case
Median across service tickets in DACH mid-market
Today0 minWith Kinetic0 min - 90%
Duplicate entries per day
CRM ↔ ERP ↔ ticket tool double work
Today0With Kinetic0 - 100%
Clicks to first answer
Auto-routing + pre-filled fields from detection
Today0With Kinetic0 - 100%
Gap between shifts
24/7 operation instead of nighttime/weekend pause
Today0 hWith Kinetic0 h
Medians from DACH pilots · 2024 / 2025 · n = 41 tenants
Four stages. Endless cycle.
Kinetic is built as a closed loop: every case triggers a decision, every decision an action, every action a learning cycle. So your process gets better over time – not more expensive.
- 01Trigger
Ticket created · WhatsApp message · CRM lead score rises
1,247detected today - 02Decide
Model picks an action · routing rules apply · PII filter active
4 secaverage decision
- 03Act
Send reply · update record · escalate to a colleague
99.7%success rate - 04Learn
Score the outcome · refine rules · optimise model routing
+ 18%rate after 4 weeks
One hub for your entire stack
Kinetic connects the systems your teams use every day – CRM, ERP, ticket tool, telephony, inbox. Instead of copying data between tools, let the workflows bridge them.
- Connectors120+
- Auth modes14
- Audit trailWORM
- SnowflakeData warehouse
- BigQueryData warehouse
- WebhooksAny API
OAuth, SAML, API keys, mTLS – every connection runs through our audit log. Token refresh, retry logic and error replay are built in – not your problem.
Request full list40+ ready-built workflows
Instead of starting blank you combine skills from four domains. Each skill is production-ready, multilingual and anchored in EU hosting.
Build your own sequences in minutes
Drag-and-drop · code mode · AI suggestion
- 01TriggerNew request via emailnode-trigger
- 02DecideClassify intentnode-classify
- 03DecidePath: standard vs. VIPnode-route
- 04ActDraft replynode-reply
- 05ActUpdate CRMnode-crm
- 06OutputWrite audit entrynode-log
“Whenever a lead comes in via the web form, qualify it and hand it to sales…”
- Service
Auto-reply with escalation
Classifies requests, replies on its own or hands them over.
- channels
- Email · Web · WhatsApp
- avg
- 1.4 s
- Service
Inbound voice routing
Speech recognition, intent classification, smart hand-off.
- channels
- Voice
- avg
- 2.1 s
- Sales
Appointment booking
Negotiates free slots in your colleagues' calendars.
- channels
- Web · WhatsApp
- avg
- 3.8 s
- Sales
Lead qualification
Asks 4–6 qualifying questions, scores, hands over to sales.
- channels
- Web · WhatsApp · Email
- avg
- 1.1 s
- Operations
Invoice triage
Reads incoming invoices, extracts data, matches against ERP.
- channels
- Email · API
- avg
- 4.2 s
- Operations
Ticket enrichment
Adds context from CRM, knowledge base and prior cases.
- channels
- API · ticket tool
- avg
- 0.9 s
- Operations
Order-status answer
Answers status questions straight from the ERP – no wait.
- channels
- Web · WhatsApp · Voice
- avg
- 1.3 s
- Marketing
Post-interaction survey
Collects a short feedback score, routes critical cases instantly.
- channels
- Web · Email
- avg
- 1.8 s
- Sales
Follow-up sequence
Multi-step polite reminders until the customer responds.
- channels
- Email · WhatsApp
- avg
- —
- Service
Multilingual translation
Replies in the language of the incoming message automatically.
- channels
- All channels
- avg
- 0.6 s
What pilot customers moved in 90 days
Three real constellations from DACH pilots. Numbers are medians, not best cases – always with concrete before / after.
- Insurance1,100 employees
Claims captured 24/7
Schlüsselzahl−68%handling time per case- Vorher
- 38 min · 09:00 – 17:00
- Nachher
- 12 min · 24/7
First capture fully automated, complex cases prioritised to claims handlers.
- E-commerce320 employees
Order-status answers fully automated
Schlüsselzahl4.3×request volume without new hires- Vorher
- 4,200 tickets · 6 h wait
- Nachher
- 18,000 tickets · reply < 30 s
Service team could focus on advisory and returns instead of routine status questions.
- Industrial850 employees
Maintenance tickets extracted from emails
Schlüsselzahl12 hearlier reaction · on average- Vorher
- Manual tickets up to 14 h later
- Nachher
- Auto-ticket within 90 sec
Service tickets now come straight from customer emails – including asset match.
The first production workflow typically runs after 10–14 working days. Prerequisite: a defined use case and access to the relevant systems (CRM, ticket tool, email inbox). More complex sequences with multiple connectors take 3–4 weeks.
Which process stands still at your place?
In 30 minutes we sketch your first workflow together – including target metrics and effort estimate. No slides, a shared whiteboard.
- 30-min whiteboard with the solution team
- Target metrics & before/after sketch
- Effort estimate in ball-park range