AI Agent for Customer Service
Customizable AI Agent · No-Code Workflow Engine · Automatic Customer Satisfaction
Customizable AI Agent
Your digital employee – trained on your business
Create an AI agent that represents your brand. Define personality, tone, and knowledge – the agent learns from your documents and website.
- Trainable with your own documents (PDF, Word, Excel)
- Website crawling for automatic learning
- Customizable personality and tone
- Multilingual – responds in the customer's language
AI Workflow Engine
No-code automation for complex processes
Visual drag & drop editor for intelligent conversation flows. Create workflows with conditional logic, API calls, and automated actions.
- 6 step types: Prompt, Collect Data, Decision, Lead Form, API Call, Escalate
- Conditional branching based on intent, sentiment, keywords
- Variables for dynamic, personalized responses
- No programming required
Multichannel Chatbot
Website, WordPress, WhatsApp, Instagram, Messenger
One chatbot for all channels. Your customers reach you where they are – with unified conversation history and central management.
- Website chat widget (easy integration)
- WordPress plugin
- WhatsApp Business API
- Facebook Messenger & Instagram DM
Complexity Score & Escalation
Intelligent handoff to humans when needed
The Complexity Score analyzes every conversation in real-time. For complex requests or frustrated customers, automatic escalation to your team occurs.
- Real-time analysis of conversation complexity
- Automatic detection of frustration
- Seamless handoff to employees (Human Handoff)
- Email notifications on escalation
Automatic Customer Satisfaction
CSAT measurement without manual surveys
AgentGrid automatically evaluates customer satisfaction based on conversations. No surveys needed – you get instant insights.
- Automatic sentiment analysis of every conversation
- CSAT score without customer surveys
- Dashboard with satisfaction trends
- Identification of improvement potential
Pre-built Workflows
Ready to use for common use cases
Start quickly with proven workflow templates. From appointment booking to lead qualification – customize the templates to your needs.
- Appointment booking & calendar integration
- Lead qualification & contact forms
- FAQ & product consultation
- Support tickets & escalation
API Access
Full integration into your system landscape
REST API for integration with your CRM, ERP, or other systems. Webhooks for real-time events and full control over your data.
- REST API for all functions
- Webhooks for real-time events
- CRM integration (Salesforce, HubSpot, etc.)
- Data export & GDPR compliance
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