Intelligent AI Workflowsthat delight your customers
The visual workflow builder for intelligent customer interactions
Already used by 50+ companies
Why traditional support doesn't scale
68% of customer inquiries are repetitive
Employees answer the same questions – time that's missing for complex cases and motivation drops. Cost per ticket is high.
Chatbots disappoint customers
Traditional chatbots frustrate: rigid scripts, wrong answers, zero empathy. Customers immediately notice they're talking to a machine.
Missing escalation logic
When it really matters, a human needs to step in. But without clear escalation logic, critical cases end up nowhere – and so do the customers.
Cost per customer inquiry
$12
with manual handling
Source: McKinsey Customer Service Report 2024
The Solution:
AGENTGRID
From first question to resolution – without manual effort.
Your Knowledge. Its Answers.
Upload your documents – price lists, FAQs, processes. The agent responds just like your best employee would.
Not just think, but feel
Detects frustration before the customer leaves. Automatically adjusts tone and pace – and escalates in time.
Everywhere. Simultaneously. 24/7
Website, WhatsApp, Instagram, Facebook – one agent serves all channels in parallel. No switching between tools.
One Agent – All Channels
4 steps to an intelligent agent
From data source to action – all connected.
Connect Knowledge
Notion, Confluence, HubSpot – the agent accesses your existing systems directly.
Build Workflow
Via drag-and-drop. No programming skills required.
Activate Channels
Website, WhatsApp, Instagram, Slack – everywhere simultaneously.
Trigger Actions
Create Jira tickets, update HubSpot deals, send Slack messages – directly from the workflow.
Integrated with
One Agent. Every Support Situation.
From the first question to escalation – your agent knows all scenarios.
70% fewer routine tickets
FAQs, standard questions, recurring inquiries – your agent automatically answers what repeats.
- Connect knowledge base – Agent responds based on your docs, FAQs, and processes
- Intelligent escalation – Detects frustration and hands off to humans in time
- 24/7 availability – Instant answers even nights and weekends
What our customers say
Real results from real companies
"AgentGrid reduced our support costs by 60%. Setup was done in one hour."
Trusted by companies across Germany
Calculate Your Savings
See in real-time how much you can save with AgentGrid
Your Data
Transparent. Fair. Scalable.
We offer flexible pricing models for individual requirements. From small teams to large organizations. All plans are transparent and fair.
Starter
+1 more
Professional
+2 more
Business
+2 more
Enterprise
+2 more
This offer is exclusively for business customers.
All prices are exclusive of VAT.
Frequently Asked Questions
Answers to the most important questions about AgentGrid Workflows
A classic chatbot only responds to individual messages. An AgentGrid workflow, however, guides customers through a complete journey – with multiple steps, branches, and integrations. You visually define which data is collected, when decisions are made, and how external systems are connected. This way, you automate entire processes, not just single answers.
AgentGrid offers 6 step types: PROMPT (AI responses), COLLECT_DATA (structured data collection), DECISION (branches with 6 condition types), LEAD_FORM (contact forms), ESCALATE (forwarding to experts), and API_CALL (external system integration). Combine these building blocks via drag & drop to create arbitrarily complex customer journeys.
Yes, with the API_CALL step type you can integrate any external service – CRM systems, calendar bookings, webhook calls, or your own backend services. Responses are directly incorporated into your workflow and can be used for decisions or responses.
With the ESCALATE step and our 6 condition types (intent, sentiment, keywords, field values, AI decision, always), you precisely define when an inquiry is forwarded to your team. You determine the escalation channels (email, ticket system, live chat) and what information is passed along. This way, you don't lose important inquiries while routine is handled automatically.
No. The visual drag & drop editor is designed for business users. You drag steps onto the canvas, connect them with lines, and configure them through simple forms. For advanced integrations, we offer a REST API – but for 90% of use cases, the visual editor is completely sufficient.
All servers are located in Germany. We use SSL encryption and process data according to GDPR standards. Your documents and workflow data can be deleted at any time. We don't share any data with third parties. Note: For LLM providers (Large Language Models), we cannot guarantee the location of data processing.
Haben Sie weitere Fragen?
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Create your first workflow in minutes. From car dealerships to travel agencies – AGENTGRID automates your customer interactions with intelligent workflow design.