Automate First-Level Support:Complexity Score Decides When Experts Help
Automate first-level support and escalate complex cases to your experts. With the Complexity Score, you always know when human help is needed.
What You Can Automate
Ticket Categorization
Your workflow analyzes inquiries and automatically routes them to the right department.
Standard Inquiries
FAQ, password reset, account data - common inquiries are handled fully automatically.
Intelligent Escalation
The Complexity Score detects when an inquiry is too complex and escalates accordingly.
Data Collection
Collect all relevant information before an agent takes over.
Complexity Score: Intelligent Escalation
Our algorithm analyzes every inquiry in real-time and decides whether an automatic solution is possible or whether an agent should intervene.
0-30%: Simple
Automatically solvable
30-60%: Medium
Data collection needed
60-100%: Complex
Escalate to experts
Example Workflow: Support Request
Why AgentGrid for Support?
Ticket System Integration
Connect Zendesk, Freshdesk, Jira, or your own system via API.
Knowledge Base Training
Train your agent with your documentation and past tickets.
SLA Compliance
Immediate response to inquiries helps maintain service level agreements.
Team Relief
Reduce repetitive inquiries by up to 70% and focus on complex cases.